About Exceptional Business Solutions

In 1995, our first store-front secretarial service was opened in Tucker, Georgia. Along with an experienced and dedicated team, we were serving over 50 to 75 diverse clients that ranged from small and medium-sized businesses.  

Champion Newspaper, DeKalb County, GA most trusted news source

and legal organ, with a circulation of over 50,000, became our largest client. 


With flawless quality and keen attention to detail, we typed hundreds of legal notices, such as foreclosures, court calendars and advertisements, getting them press-ready to ensure timely publication distribution. Another notable client was Regency Health Associates, providing family practice and sports medicine services, became our next largest client.  To our clients’ satisfaction, we transcribed medical evaluations, notes and correspondence for over 100 patients every month for many years.  Also, The Travelers
Insurance Companies, the second largest writer of U.S. commercial property casualty insurance became one of our clients.  With accuracy, timely and convenient delivery, we transcribed recorded statements, injury
reports, and fire loss spreadsheets for over 10 claims adjusters.


As technology was changing, so was Dixon's Word Processing Service. In 2003 we changed our name to Exceptional Transcription & Business Solutions

Inc. to broaden our appeal as a Business Solutions center and become more competitive in the marketplace.  We continued our outsourcing transcription and document production services with an increased number of dedicated

team members. Exceptional continues to offer our services to attorneys, university research professors, authors, market researchers,

insurance claims adjusters, private investigations and business professionals.
Through our growth, a prestigious 422 attorney law firm with 8 offices throughout the US became our client; handling foreign accents and technical terminology with speed and accuracy has won the praise of many attorneys.
Just as a car battery is the life force of a vehicle -- Exceptional Transcription & Business Solutions wants to be your business’ life support system.
When you come to us we help you function effectively.  We are responsive and will eliminate the confusion and chaos of back office projects and help you get organized. We hope you will choose us as your transcription and business support outsourcing partner.


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Office Environment

Client Testimonials....


To Whom It May Concern: I have used the transcription services of Exceptional Transcription on many occasions in my role as an Expert Witness in medical malpractice cases. They are 100% reliable and trustworthy, the need for which is essential in my work. She is very pleasant and highly competent. I recommend Audrey and her services to everyone requiring same. She is a real pro!!

Alan Markowitz, MHA, Ph.D., FACHE

“We have used the services of Audrey Dixon and Exceptional Transcription & Business Solutions for more than seven years and have always been extremely happy with the timeliness and accuracy of the finished product. Audrey is professional, easy to work with and is dedicated to satisfying the needs of her clients. There was once a situation where Audrey accepted and completed a request from our company while she was on vacation; that’s going above and beyond the normal level of customer service.”


John Hewitt,Chief Operating Officer, ACE III Communications, Inc., Publishers of The Champion and The Champion Free Press


“Exceptional Transcription & Business Solutions, Inc. is a first-rate enterprise! They provided me with quality transcription on a HIV prevention research study with African American men in Philadelphia, PA.  They transcribed both interviews and focus groups, and were able to grasp the regional and cultural nuances of how our participants spoke.   Moreover, it was easy and convenient to upload the digital files to Exceptional’s  secure website and to get our transcripts back in a timely fashion.  I highly recommend Exceptional Transcription for all of your transcription needs.”

Lisa Bowleg, Ph.D., Associate Professor, Department of Community Health and Prevention  Drexel University School of Public Health